As a shoe manufacturer, you are familiar with the wants and needs of your retail customers when it comes to new models. Furthermore, they expect the best shoes from you at both the right place and right time. cpa.ShoeFactory’s sales functionalities enable you to fulfil the wishes and requirements of shoe buyers and retailers alike. Besides far-sighted sales management, intelligent order fulfilment and the replenishment of dealer stocks using a variety of channels as well as providing advice to dealers is also essential to maintain sustainable customer loyalty. This is helped by information about your dealers together with an overview of their sales figures as well as reliable information, for example on delivery dates and item availability.
cpa.ShoeFactory’s sales module allows you to manage orders in a client-oriented manner so as to react quickly and in a targeted way to changes in the market, to fulfil customer demands flexibly in line with their needs as well as maintain and expand customer relationships in the long term to match your sales goals.
Omnichannel sales with the fully integrated tools from CPA begin with entering orders in cpa.OrderBar through the field sales force, for example at the shoe retailer's premises. And this spans across cpa.ShoeFactory's fully comprehensive internal sales service application to self-service by using the high-street retailer’s b2b shop or the connection of your b2c application. All orders from both physical and digital sales channels converge centrally in cpa.ShoeFactory, are integrated into your existing processes and can thus be seamlessly managed. This ensures that the goods reach the retailer or the retail customer as quickly as possible.
By expanding cpa.ShoeFactory's sales module with cpa.DataHub, you get a 360° view of your customers data. The knowledge about bestsellers, sales, pre-order and repeat order seasonal comparisons, delivery performance and returns enables your sales staff to advise each customer individually and in the best possible way. Thanks to the customer relationship management (CRM) functions, all communication with the customer takes place centrally in cpa.DataHub, enabling office staff and sales force to work hand in hand.
When it comes to order management, speed of entry and processing with the utmost care is essential. Using cpa.ShoeFactory, you keep an eye on each order at all times. You monitor the processing of customised orders, automated entries in incoming bulk orders and track orders received via EDI messages or those made by buying associations. When doing this, it makes no difference whether you are dealing with highly fluctuating orders, seasonal phases or steady order volumes, none will get lost. During the different seasonal phases, you will appreciate the speed advantage of bulk order entries to be divided between different stores. In this context open assortments as well as fixed assortments are both an integral part of all processes.
cpa.ShoeFactory offers you a variety of options for the best connections to link your sales channels quickly and flexibly. It is important for reliable data transfer and processing in cpa.ShoeFactory's central order management that the different applications speak the same language at the interface. What is more cpa.ShoeFactory understands the shoe industry's terminology and offers EDI / EDIFACT across all central sales processes. Orders from connected b2c shops can also be integrated and thus processed via web APIs or other formats.
Everyone, whether in customer service, in the field or as a customer in a b2c shop, can access the availability of an item centrally, without having to inconveniently keep inventories in different applications. At any given time cpa.ShoeFactory displays whether the quantities and delivery dates of the goods in your supply chain still match your orders. By linking sales, planning and purchasing processes, everyone involved is always well informed about the latest developments and changes. And the sales department can give the customer a reliable delivery date.
No matter whether your goods are still in transit from the supplier or on their way from your own production to a warehouse or have already arrived at your dispatch warehouse, every update on the order status is displayed in cpa.ShoeFactory. This way, you always have a clear picture of all supply steps while having the latest information at your fingertips.
Based on this information, sales staff are in a position to evaluate scheduled delivery dates at any time and act quickly if adjustments are needed. cpa.ShoeFactory empowers the sales department to make reliable statements to customers at any given moment, regardless of whether the orders are currently being received or already processed.
At the completion of the sales process, the goods are shipped to the customer. The central requirement here is that the most important orders should receive the utmost attention. cpa.ShoeFactory provides you with metrics and processes to define transport allocation priorities – and naturally with the option of being able to react quickly and flexibly in exceptional situations. You specify the criteria so that the most important things are done first in order picking and at the packing station. Thanks to this protocol, cpa.ShoeFactory takes all customers and orders into account ‒ every day anew.
Instead of just offering you a tool for invoicing, cpa.ShoeFactory provides you with a wide range of configuration options for individual invoicing and transactions. This comprises, for example, invoicing based on a broad range of condition models, including graduated discount calculations or commission calculation for the sales force. Invoicing can be generated by batch processing, based on 10 day periods for example, while automated individual invoicing up to printing at the packing station can also be selected. This is of interest for companies with complex sales and brand structures. Additionally, an efficient inter-company invoicing option enables the presentation of chain transactions and drop shipments for all sectors.
Likewise on an individual basis, invoices can be enclosed in a packet as a PDF for each customer or transmitted to the recipient via EDIFACT. All that remains is the archiving: this is where you can choose whether your invoice documents are stored in cpa.ShoeFactory or in a linked document management system (DMS).
Here you can take advantage of the following sales potential. Not only do retailers demand high-quality products from the footwear industry, they also require reliable and optimized time management of sales and storage areas. Once goods have sold, restocking of new merchandise takes place completely automatically (auto-replenishment). This is based on the assortments, models and sizes that you specify. In the supply chain from the supplier to customer to retail customer, the depot stocks can be treated either as consignment goods or goods on commission. The choice is yours, then everything else runs automatically!
cpa.ShoeFactory's integrated controlling feature enables sales management and staff to easily keep track of all relevant information for their respective areas of responsibility, such as budgeted figures, sales trends, gross margins as well as conditions, both at national and international levels. A wide range of reports and interfaces for external business intelligence (BI) solutions provide support for individual analysis and thus deliver important guidance in sales management's decision-making.
"Sales processes are extensively digitalised and automated by ShoeFactory, helping us to offer our customers the best possible service at the same time as saving costs."
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